Returns & Exchanges
At Nathan James, we stand by our quality with a 90-day return policy and a lifetime warranty on all furniture. If your new piece doesn't perfectly fit your home, we'll make the return process simple and stress-free.
Initiate Your Return
Visit our online returns portal with your order number and zip code to start the request within 90 days of delivery.
Package with Care
Place the item back in its original packaging to ensure it stays protected during transit back to our warehouse.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your box.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the item, your refund will be processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing